Question 1

How accurate is the speech-to-text transcription?

Accepted Answer

Our AI-powered transcription service delivers 99.9% accuracy for clear audio. We use advanced machine learning models trained on millions of audio samples to ensure the highest quality transcription for your content.

Question 2

What file formats do you support?

Accepted Answer

We support all major audio and video formats including MP3, WAV, MP4, MOV, AVI, and more. You can also record directly in our web interface or upload files up to 2GB in size.

Question 3

How many languages can you transcribe?

Accepted Answer

We support over 50 languages and dialects including English, Spanish, French, German, Chinese, Japanese, Arabic, and many more. Our AI automatically detects the language for seamless transcription.

Question 4

Is my data secure and private?

Accepted Answer

Absolutely. We use enterprise-grade encryption for all data transmission and storage. Your files are processed securely and automatically deleted after transcription unless you choose to store them. We're SOC 2 compliant and GDPR ready.

Question 5

Can I edit the transcription after it's generated?

Accepted Answer

Yes! Our transcription editor allows you to make real-time edits, add speaker labels, timestamps, and export in multiple formats including SRT, VTT, TXT, and DOCX.

Question 6

Do you offer real-time transcription?

Accepted Answer

Yes, our Pro and Enterprise plans include real-time transcription capabilities. Perfect for live events, meetings, webinars, and interviews with instant text output.

Question 7

What's the difference between the free and paid plans?

Accepted Answer

The free plan includes 100 hours/month with basic features. Paid plans offer unlimited usage, real-time transcription, API access, priority support, and advanced features like speaker identification and custom vocabulary.

Question 8

How fast is the transcription process?

Accepted Answer

Most transcriptions are completed in under 2 minutes for a 1-hour audio file. Real-time transcription provides instant results as you speak, making it perfect for live events and meetings.

Question 9

Can I integrate this with my existing workflow?

Accepted Answer

Yes! We offer API access, webhooks, and integrations with popular tools like Zoom, Google Meet, Slack, Notion, and Zapier. Custom integrations are available for Enterprise customers.

Question 10

Do you offer refunds if I'm not satisfied?

Accepted Answer

We offer a 14-day free trial for all paid plans. If you're not completely satisfied within the first 30 days, we'll provide a full refund, no questions asked.

vocalapp

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vocalapp

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